Returns and complaints

We make every knob by hand, and we would rather it stayed with you because you like it - not because sending it back is a hassle. Here is everything you need, without opening the terms.

You have 14 days

You may withdraw from the contract within 14 days of receiving your parcel, without giving any reason. No explanation and no justification required - you only need to let us know in time.

How to do it

1. Write to us within 14 days. An e-mail to wuchwycie@gmail.com is enough - a single sentence saying you are withdrawing. You can also use the ready-made form below, but you do not have to.
2. Send the knobs back within the next 14 days to the address below. The cheapest tracked option is perfectly fine.
3. We refund you within 14 days of your statement, using the same payment method you used. We may wait with the transfer until the parcel reaches us or until you show proof that you sent it - whichever comes first.

Who pays for postage

• Sending the item back to us - the cost is yours.
• The delivery you paid when ordering - we refund it together with the price of the knobs, up to the amount of the least expensive delivery method we offer. If a more expensive method was chosen, the difference stays with the buyer.

What condition the knob should come back in

The condition it would be in after you examined it in a shop. Feel free to unwrap it, look at it and hold it against your furniture to see whether it fits. If the knob comes back used or damaged beyond such handling, we may reduce the refund by the diminished value.

When the right of withdrawal does not apply

Only for a genuinely custom order - one made to your own specification that is not offered as a ready variant (a flower from your own bouquet, an engraving, an unusual dimension). We tell you this clearly before you order, and without that notice the exclusion does not apply.

Choosing among our patterns, sizes, shapes and finishes is not a custom order. We cast each knob only after you order, but that is still a choice from a ready catalogue - and the 14 days apply as normal.

Something is wrong with the knob

That is a separate matter from a return, and you have 2 years from delivery. Write to wuchwycie@gmail.com, ideally with a photo - we reply within 14 days. We repair or replace, and where that is not possible we reduce the price or refund you. For complaints, postage both ways is on us.

One thing worth knowing in advance: differences in the arrangement of petals, in shade, and small air bubbles are a feature of hand-casting real flowers, not a defect. We say so in every listing so that it is never a surprise.

Orders placed through Etsy or Allegro

The rules are exactly the same - 14 days and 2 years apply wherever you buy. You can open a return through the platform or simply e-mail us. Both routes lead to the same place.

If something still goes wrong

As a consumer you may use out-of-court routes: the consumer-protection bodies of your country of residence, or - in Poland - the provincial inspector of the Trade Inspection and the district consumer ombudsman (uokik.gov.pl). We would much rather sort it out directly though - write to us before it grows into a dispute.

The full and binding wording is in our Terms of Sale (§ 7 - withdrawal, § 8 - complaints). This page is a summary of them.